The product

Thirteen capabilities.
One platform.

Every store you run, every call, every review, every catering inquiry — Nisra captures, manages and grows them. Built modularly so each capability stands alone, layered together so they compound.

Book a 15-min call Hear Maya live

Capabilities, one platform

Branches they group into

48 hrs

To go live on a forwarded number

24/7

Maya never closes

The map

Everything Nisra runs, grouped by what it does.

Four branches — Voice, Reviews, Growth & Reactivation, and the Ops Suite. Start with the two that pay for themselves on day one and layer the rest in as you scale. Open any card for the detail.

Showing all 13

Full menu ordering, catering and upsells on every call
Bilingual English & Spanish, detected on the fly
Transcript and recording on file for every call
Live on a forwarded number in 48 hours — no POS project

SMS review request 24 hours after every order
Replies drafted for approval, then published
1–3★ reviews page the manager immediately
Per-store and portfolio rating dashboards

Three touches, on a threshold you set
Personalised to the customer's last order
Aimed at $100–500+ accounts, never retail buyers
Bring a list at onboarding, or build one live

Outbound campaigns from the same dashboard
Every call tracked against the account it belongs to
Hands off to a human the moment one is asked for

Sequences per segment, held until copy sign-off
Replies route back into the pipeline automatically
A2P-registered SMS and email — consent and opt-outs handled

Built from your actual delivery radius, per store
New B2B accounts contacted every month
Everything Maya captures on the phone lands here too

Posted weekly, per store
Instagram, TikTok and Facebook, scheduled ahead
The same voice as your reviews and your phone

Every store rolled up in one view
Attribution back to the campaign that earned it
Benchmark any store against the rest of the portfolio

Scored on accuracy, tone and call handling
Run on a schedule you set, per location
Enterprise plan only

POS and loyalty data flowing both ways
Brand-specific dashboards where you need them

Chargeback evidence assembled per location
Refund requests triaged before they reach you

Schedules drafted against forecast demand
Labor-cost guardrails before you publish
Published schedules texted to the team

Handbooks and offer letters generated per store
E-signature and filing handled in place

01 / Voice

Voice Inbound

Maya answers every call.

Maya is your AI voice agent. She picks up after one ring, takes orders, books catering, answers menu questions, captures complaints, and warm-transfers to your manager when needed. Each store gets its own Maya — her voice, hours, menu and pricing match that location.

Full menu ordering, catering & upsells, every call
After-hours capture & warm-transfer to a manager
Full transcript and audio recording for every call
Bilingual English & Spanish, detected on the fly

Maya · catering call On call

Subway University Ave · incoming

+1 (619) ••• ••71 · 11:42am

00:00

Thanks for calling Subway on University Ave. This is Maya — what can I get for you today?

Hey, I need catering for 25 people for a meeting tomorrow at noon.

Got it — 25 for tomorrow noon. I'd recommend four Classic Platters; three would leave you tight. Want me to pair that with cookies and drinks?

Catering order captured for tomorrow, noon

Platter count sized to the headcount, not guessed

Transcript, recording and manager SMS on file

Illustrative. To hear the real thing, call +1 (619) 373-0388.

02 / Reputation

Reviews Engine

Ratings up. Local rank up.

Reviews drive Google rank. Google rank drives walk-ins. Nisra runs the whole loop — requesting reviews from every customer, drafting a reply to each one in your voice, and paging your manager the moment something goes sideways.

SMS review request 24 hours after every order
Reply drafted for every Google review — you approve, we publish
Instant SMS alert to the manager on 1–3 star reviews
Per-store and multi-store rating dashboards

Reviews · University Ave Syncing

Sarah K. ★★★★★

"Quick service, sandwich was exactly what I asked for. Staff was friendly. Will definitely be back!"

Drafted by Nisra

Thank you Sarah! We're so glad you enjoyed your visit and that our team hit the mark. We look forward to seeing you again soon at University Ave!

Mike R. ★★☆☆☆

"Order was missing the avocado I paid extra for. Disappointing. Would appreciate a callback."

SMS alert sent to the manager — 2★

Drafted by Nisra

Hi Mike, we're really sorry about the missing avocado — that's on us. Please reach us at (619) 373-0388 and we'll make it right. We appreciate you letting us know.

03 / Recovery

Catering Reactivation

High-value accounts don't leave loudly. They just stop calling.

After a stretch of silence, Nisra reaches out: an SMS, then a personalised Maya call, then a final email offer. Never blasted at retail buyers — targeted at the $100–500+ per-order accounts: offices, schools, hospitals. Drag the threshold to see when each touch fires.

Three-touch sequence, and you set the trigger threshold
Personalised to the customer's last order
Bring your customer list at onboarding, or build it live

Silence before we reach out 60 days

Roosevelt Elementary — front office · last order $340

Day 0

Order placed — $340

Thank-you SMS goes out the next morning.

Day 60

Reactivation SMS

"Been a while since your staff lunch order — another one coming up? We can book it in 2 minutes."

Day 67

Maya calls, personally

Same platters as last time, same headcount — she already knows the order.

Day 74

Final email offer

One last, specific reason to come back. Then the account rests.

Built by operators

We run stores. Then we built this.

Rahul & Rohit Bhalla — multi-unit restaurant operators in San Diego. Nisra ran in our own stores before we made it available to anyone else, which is why every capability on this page started as something we needed on a Friday rush.

Read the whole story

Order taking Kitchen ops POS integration Staff scheduling Delivery routing Reviews and ratings Catering pipeline Multi-store rollups

Thirteen capabilities.One platform.