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Product

Eight capabilities. One platform.

Every store you run, every call, every review, every catering inquiry — Nisra captures, manages, and grows them. Built modularly so each capability stands alone, layered together so they compound.

How it works

Five engines. One revenue outcome.

Voice Inbound

Maya answers every call, takes orders, upsells

Reviews Engine

Auto-replies, rating requests, alert on 1–3 stars

Reactivation

SMS → Voice → Email to win back dormant catering

Outbound

Voice + email campaigns to B2B catering prospects

Revenue ↑

More orders. Higher ratings. Bigger catering pipeline.

Hear Maya live • +1 (619) 373-0388 • Call and order a sandwich • Experience it firsthand • +1 (619) 373-0388 • Hear Maya live • Call and order a sandwich • +1 (619) 373-0388 • Experience it firsthand

📞 Demo line. Call and place a full order to experience Maya end to end. This is a demonstration — orders will not be fulfilled.

01 / Voice

Voice Inbound

Maya answers every call.

Maya is your AI voice agent. She picks up after one ring, takes orders, books catering, answers menu questions, captures complaints, and warm-transfers to your manager when needed. Each store gets its own Maya — her voice, hours, menu, and pricing match that location.

  • Catering orders with full menu, lead times, delivery thresholds
  • Regular sandwich orders with all customizations and upsells
  • After-hours capture for non-24/7 stores
  • Warm-transfer to a manager on demand
  • Full transcript and audio recording for every call
M

Maya

Subway University Ave · live now

Active call · 1m 47s

MAYA

Thanks for calling Subway on University Ave. This is Maya — what can I get for you today?

CALLER

Hey, I need catering for 25 people for a meeting tomorrow at noon.

MAYA

Got it — 25 for tomorrow noon. The Classic Sandwich Platter is most popular for groups your size. I'd recommend four platters — three would leave you tight, four covers everyone with a buffer. Want me to pair that with cookies and drinks?

Captured fields: order_type=catering, guest_count=25, event_time=12:00
4.7
★★★★★
avg rating
183
new reviews / 90d
98%
replied < 1 hr
S

Sarah K.

★★★★★
2 days ago

"Quick service, sandwich was exactly what I asked for. Staff was friendly. Will definitely be back!"

S

Subway University Ave

· Owner Auto-replied · 8 min

Thank you Sarah! We're so glad you enjoyed your visit and that our team hit the mark. We look forward to seeing you again soon at University Ave! 🥖

M

Mike R.

★★☆☆☆
⚡ Manager alerted

"Order was missing the avocado I paid extra for. Disappointing. Would appreciate a callback."

S

Subway University Ave

· Owner Auto-replied · 4 min

Hi Mike, we're really sorry about the missing avocado — that's on us. Please reach us at (619) 373-0388 and we'll make it right. We appreciate you taking the time to let us know.

02 / Reputation

Reviews Engine

Ratings up. Local rank up.

Reviews drive Google rank. Google rank drives walk-ins. Walk-ins drive revenue. Nisra runs the entire reviews loop on autopilot — requesting them from every customer, replying to every one with a thoughtful on-brand message, and pinging your manager the moment something goes sideways.

  • SMS review request 24 hours after every order
  • AI auto-reply to every Google review within an hour
  • Instant SMS alert to manager on 1–3 star reviews
  • Per-store + multi-store rating dashboards
  • Reply tone matched to your brand voice

03 / Recovery

Catering Reactivation

High-value B2B customers don't disappear quietly.

Every catering order Maya takes goes into your customer database. After 60 days of silence, Nisra reaches out: SMS first, then a personalized Maya call referencing their last order, then a final email offer. We never blast retail buyers — this is targeted at the customers worth $100–500+ per order.

Bring your existing customer list at onboarding. Most operators upload past catering contacts as a CSV during setup, so reactivation can begin from day one. Without an upload, the database builds gradually as Maya captures new catering calls.

  • 3-touch sequence: SMS → voice → email
  • Customizable trigger threshold (default 60 days)
  • Personalized to customer's last order details
  • Historical CSV upload during onboarding

Reactivation timeline

DAY 0

Catering order placed

Customer name, phone, and order details captured automatically by Maya

DAY 15

Thank-you SMS sent

"Hey [name], hope the team loved lunch! We'd love a quick Google review — it really helps us out."

DAY 30

Reactivation SMS

"Hey [name], been a month since your office order — got another meeting coming up? We can book it in 2 minutes."

DAY 45

Maya voice call

Personal outbound call. References their last order. Captures the next one if they're interested.

DAY 60

Final email with offer

Personalized discount or bundle offer. Last touch before marked as churned.

Growth tier

Don't just catch demand. Create it.

Once Voice Inbound and Reviews are running, the Growth tier adds three engines that actively grow your top line: outbound voice, email outreach, and a B2B prospecting engine for new catering accounts.

04 / Voice Outbound

Proactive customer calls.

Maya makes outbound calls on your behalf — reactivation calls, lapsed-customer recovery, post-event satisfaction calls, repeat-customer thank-yous. Schedule by segment. Track conversion in the dashboard.

05 / Email Outreach

Drip campaigns that don't suck.

Multi-touch email sequences for catering prospects, lapsed customers, and event leads. Personalized at scale. Reply detection routes back to Maya. Built on the same outreach infrastructure we run for our own stores.

06 / Prospecting Engine

B2B catering pipeline.

We identify office managers, schools, healthcare facilities, and event planners in your delivery radius. Verified contact info, role-targeted outreach, and full pipeline visibility. New accounts every month.

Enterprise tier

For operators running at scale.

At 20+ stores, the work shifts from "answer every call" to "manage the operation." Enterprise adds the ops infrastructure that big portfolios need.

07 / Operations

Dispute Bot Coming Soon

Automatically handles delivery chargebacks, customer dispute filings, and platform refund requests. Pulls evidence from Maya's call logs, drafts responses, submits within the SLA window. Recovers thousands in lost revenue per location annually.

08 / Quality

AI Store Audits

Maya calls your stores as a customer to score order accuracy, upsell execution, and call handling — automatically. Periodic audit reports delivered to your dashboard. Enterprise plan only.

Plus

Multi-store Analytics

Portfolio-level dashboards. Revenue attribution by capability. Cross-store benchmarking. A/B testing of Maya scripts. Catering pipeline rollups across all locations. Built for COOs and VPs of Operations.

Plus

Custom Integrations

POS data feeds, loyalty program sync, HR systems, brand-specific franchisee dashboards. We integrate with the tools you already run, so Nisra plugs into your existing ops stack.

Built by operators

We run stores. Then we built this.

Rahul & Rohit Bhalla — Subway franchise operators in San Diego. Nisra was built for our own stores before we made it available to other operators.

See it running on your stores.

We'll show you Maya live, walk you through the dashboard, and quote your portfolio. 15 minutes, operator to operator.

Book a 15-min call