Privacy Policy
By The Earth Living LLC, doing business as Nisra — operator of the Maya AI voice platform at nisra.ai.
Overview
By The Earth Living LLC, doing business as Nisra ("we," "us," or "our"), operates the Nisra platform, including the nisra.ai website and the Maya AI voice agent service. This Privacy Policy explains how we collect, use, and protect information in connection with our services.
By using our services or opting in to SMS notifications, you agree to this Privacy Policy.
Information We Collect
We collect information you provide directly to us, including:
- Name and phone number (captured via Maya voice agent, web forms, or SMS opt-in)
- Email address (via demo request forms)
- Role and store location (for SMS opt-in by Subway franchise staff)
- Business information (franchise brand, number of stores)
- Call recordings and transcripts processed through Maya
- Catering order details and customer intent data
We also collect technical information such as IP addresses, browser type, and usage data through standard web analytics.
SMS Notifications Program
Restaurant managers and staff at Subway franchise locations receive SMS notifications when Maya captures inbound phone orders, missed calls, or catering leads. Recipients must affirmatively opt in before receiving any messages.
What we collect
For SMS recipients we collect: phone number, full name, role (e.g., Store Manager, Shift Lead, Owner/Operator), and store location. Each opt-in is recorded with timestamp, IP address, and the exact consent language displayed at the time of enrollment.
How we use it
SMS data is used solely to deliver operational notifications — new orders, missed calls, catering leads, and manager callback requests. No marketing or promotional content is ever sent through this program. We do not sell or share phone numbers with third parties for any purpose.
Frequency
Up to 10 messages per recipient per day. Standard message and data rates may apply.
Opt-out
Reply STOP to any message to cancel at any time. You'll receive a single confirmation and no further messages will be sent. Alternate opt-out keywords are also supported: STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE.
Help
Reply HELP to any message, or email support@nisra.ai.
How We Use Your Information
- To deliver Maya voice agent services and SMS operational alerts
- To capture and route catering leads to store managers
- To respond to demo requests and sales inquiries
- To improve our AI models and service quality
- To comply with legal obligations
We do not sell your personal information to third parties.
Data Sharing
We share information only with service providers who help us operate our platform:
- Supabase — database hosting and storage
- Twilio — SMS delivery
- SendGrid — email notifications
- Retell AI — voice agent infrastructure
- ElevenLabs — voice synthesis
Each provider is bound by their own privacy policies and data processing agreements. We do not share data with third parties for advertising or marketing purposes.
Data Retention
We retain call logs, lead data, and order information for up to 12 months to support operational needs and improve our services. SMS consent records are retained for the duration of the opt-in and for 4 years thereafter to comply with carrier requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS notifications at any time by replying STOP
- Opt out of marketing communications
To exercise these rights, contact us at support@nisra.ai.
Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), access controls, and secure cloud infrastructure. However, no method of transmission over the internet is 100% secure.
Contact Us
By The Earth Living LLC (doing business as Nisra)
Email: support@nisra.ai
Phone: +1 (714) 681-8634
Website: nisra.ai